Privacy Policy

Privacy Policy of Ravogen Oy

 

The controller of the processed personal data is:

Ravogen Oy

Business ID: 3131951-6

Kaisaniemenkatu 2B, 00100 Helsinki

+358 (0) 40 530 3501

All inquiries regarding this Privacy Policy should be directed to info@ravogen.com or via mail.

Name of the policy

Privacy policy for Ravogen Oy’s digital assets known now or after, including but not limited to i) www.ravogen.com  and ii) its own social media channels including LinkedIn, Twitter, etc. iii) HelpDesk services, and iv) Ravogen solutions.

Personal information we collect and use

At Ravogen we value your privacy and are committed to protecting and processing your personal information responsibly.

This privacy statement describes how we collects, uses and shares your information.

Information of the users visiting the service is collected, used and edited to aid in customer relationship management, delivery of services, direct marketing, distance selling and customer contact. Additionally, the data can be used for statistical and business development purposes.

Websites and marketing

We use the information that we collect to communicate with you about us, our solutions, services, and offerings. The collected data includes e.g. user profiling such as understanding the most popular pages for our visitors and users, visitor’s interests, and the similar to tailor our marketing activities such as email marketing, sales automation, advertising, and customer support. You may also submit an opt-out request, or select Unsubscribe from marketing email.

Information collected through web contact forms

Through contact forms in this website, we collect your contact details in order to contact you with relevant information about our solutions & services, and events.

  • Contact details. Your name, email address, telephone number, interest in our solution & services, and your role in the company you work.

When you contact us to request support, we collect your contact information, problem description, and possible resolutions. We record the information that is provided to handle the helpdesk query, for administrative purposes, to foster our relationship with you, for staff training, and for quality assurance purposes.

Ravogen recruitment

Through this website we also collect job applicants’ personal data, which are used for making recruitment decisions.

Ravogen and IBM

Ravogen Oy partners with IBM and utilizes IBM technologies for Ravogen solutions. For the utilization of IBM Data and Analytics solutions, we follow IBM Privacy Statement: https://www.ibm.com/us-en/privacy?lnk=flg-priv-usen#Cookies_and_Similar_Technologies

 

Data content

Certain identification data of the data subject can be stored through our website. These include the following:

Browser and website usage information:

  • Technical, Usage and Location Information

  • Contact of forms, chat, and email conversations

  • Cookie information

Technical, usage and location Information

We automatically collect information on how our users and visitors interact with the Ravogen Oy’s digital assets, such as the IP address, date and time, browser, operating system, device, pages viewed, items hovered or clicked (sometimes called events), and location information.

General information about cookies and their use

A cookie is a small piece of data, that is sent to your computer or mobile phone browser from a website’s computer and is stored on your device’s hard drive as file.

 

Cookies that enable or improve your services

Some cookies are necessary to the service optimal use. For example, they can allow the use of the Login and set correct language in systems. We use cookies to improve our understanding about how users and visitors use our websites. We collect statistical information to make sure that our services respond to our visitors’ needs. We track our visitors’ browsers to tell us when they visit, which kind of device they use and what content they search on our services.

The user’s options to prevent the use of cookies

The user can adjust the settings in their browsers, and choose which cookies are allowed to be used. Before switching the function off, it should be noted that sometimes cookies may be necessary for some services to operate properly.

 

 

Information security

To protect your personal information from unauthorized access, use, and disclosure, we implement reasonable physical, and technical safeguards. Information is protected and physical access to data is prevented by means of the access control and other security measures. Access to data requires sufficient rights.

Only the controller and specially named persons can access the register data. Users are bound by a non-disclosure agreement.

Sharing personal information

We may share your personal information internally and externally with suppliers, advisors, or Business Partners for Ravogen’s legitimate business purposes, and only on a need-to-know basis.

When sharing personal information, we implement appropriate measures to confirm that the information can be shared in accordance with the applicable law.

The transfer of personal data outside of the EU or EEA

In principle, personal data is not transferred outside of the EU or EEA. However, information can be disclosed, for example, to the authorities as required by the law.

 

Data retention policy

We only retain information of the user for as long as it is needed and required by the current legislations.

Contacts

In case of questions related to the processing of personal data and situations related to the exercise of their rights, the data subjects should contact the data controller. The data subjects can use their rights by sending an email message to info@ravogen.com

Changes to the policy

Ravogen Oy can make changes to this privacy policy in case of changes to the methods or purposes of the processing of personal data.

Last Edited 26.09.2022